TERMS & CONDITIONS

Here at Yew Print Shop we pride ourselves in our attention to quality and our customer service. We work with a small team who try our hardest to please each of our clients. We encourage you to ask any questions or queries you may have about the printing process before you sign off on an order, and we are happy to chat over the phone or make an appointment with you and go through all the details, just give us a call or email to organise a time.

Job Agreement

Once you approve the mockup and quote, consider your job details locked in. Any changes made after signing off may incur extra fees and/or cause a delay to the completion of your job.

Print Size

Remember that the mockup of your artwork on the apparel mockup is not to scale. The artwork will be printed to exact measurements if provided to us, otherwise we try to best match our mockup provided to you.

If you are printing across a wide variety of styles and sizes we will always to our best to represent how your design scale will translate across very small to very large garments. If you have further questions about how your design will look, please get in touch before signing off on your order. It’s easier to guide you through the process before printing than to explain it after the garments are printed.

Garment Sizes and Styles

Please make sure that you check the styles/sizes/colours of your order carefully. Mistakes can happen with back and forth emails and phone calls so it’s important that you approve the final invoice to make sure we are printing everything correctly.

Print Placement

Because the process of printing/embroidering is manually done for the most part, please allow 5%-10% varience of placement of artwork for each garment piece.

If exact measurement placements are not supplied we follow a standard placement procedure, which will be provided to you visually in the final mockup. We do our best to make sure the placement of the print is true to the design, and works best with the garment.

Artwork

Please provide artwork in the correct colours and highest quality, saved as an Illustrator file, Photoshop file, .pdf, .eps or transparent .png. 

High resolution .jpg or .tiff may be accepted but artwork charges may apply due to having to change or adjust the artwork for printing.

Print Colours

We cannot take responsibility for colours not matching 100% as we allow a 5%-10% variance for colour matching between artwork provided and each individual garment printed/embroidered. If there’s something you’ve printed elsewhere or something you’re trying to colour match, please provide it for us to refer and try and match to.

Supplied Garments

We have an extensive range of blank garments and items we can source from our reputatble suppliers for you to print. If you would like to view samples in person we have a range available for you to try at our studio. Let us know if you want to come in and take a look.

When dropping off supplied garments, please ensure all correct sizes and quanitities are delivered. Please note if you wish to supply your own garments it is at your own risk, for the most part we will request to see the garment in person before we determine if we can print on it. We cannot accept any responsibility for any negative effects caused by the printing/emroidery process of your supplied garments. 

Garment Disclaimer

Though we try our hardest to inspect the garments as we print them to ensure they aren’t faulty, we do not take responsiblity for manufacturer defects such as colour inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects out of our control. We are not the manufacturers of these garments, so we cannot ensure their construction.

Turn Around Time

To ensure your job is completed by its due date, we require a 50% deposit of the full agreed on quote and all details of your order including all artwork and garment breakdowns sent through as soon as possible. Please allow 1-3 weeks for the total completion of your job from the time the 50% deposit is paid.

We do accept rush jobs of a turn around time of under a week when we are able to accomodate but this will incur a fee. If you’re unsure whether or not your job falls under the regular turnaround time, send through an email to discuss if we’ll be able to help you get your job done by its desired completion date.

Pricing & Payment

The Yew Print Shop reserves the right to change pricing without notice. This is mainly due to suppliers and their price changes being out of our control. 

If you are purchasing garments through us and our suppliers we require a 50% deposit before we can begin your order. 

Once this is paid and your quote is signed off we can begin your order. The remaining payment for your order is required after the job is completed either on pick up or before it gets posted.

Delayed payments may result in a delay of your jobs completion time.

Refund Policy

No returns/re-dos are accepted after 10 days of your order being received. If there is any issues with your order it must be bought to attention within 10 days of your order being recieved, If there is no effort to do so we consider the order approved. We do not accept items that have been used or worn. We do not refund supplied garments, supplying garments to us is done at your own risk.

We do not refund or exchange for change of mind, errors in already approved proofs, errors in supplied artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note our allowance for 5-10% varience in colour and placement of artwork. Mockup and quote approval is important, and paying for an order is considered approval of the supplied mockup and quote. 

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.